A percentile represents how the patient satisfaction survey mean score compares to other facilities in the American Hospital Association Region 7 (Arkansas, Louisiana, Oklahoma and Texas). For the Overall Rating below, a percentile of 94 means that INTEGRIS Southwest Medical Center's Outpatient Services ranked higher than 94%* (top 6%) of comparable Outpatient Departments in AHA Region 7 and 97.3% of our patients have rated their Outpatient experience as Good or Very Good.
*Source: Press Ganey, Outpatient satisfaction surveys
INTEGRIS Southwest Medical Center ranks in the top 10%* or better in the nation for survey questions:
INTEGRIS Southwest Medical Center ranks above the national average* in:
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Waiting time in registration
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Ease scheduling appointment
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Concern to keep family informed
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Our concern for privacy
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Ease of the registration process
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Staff worked together to provide care
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Overall rating of care
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Staff courtesy toward family
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Friendliness of staff
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Staff concern for comfort
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Our sensitivity to your needs
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Response to concerns/complaints
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Waiting time in lab area
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Courtesy of EKG technologist
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Convenience of parking
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