A percentile represents how the patient satisfaction survey mean score compares to other facilities in the American Hospital Association Region 7 (Arkansas, Louisiana, Oklahoma and Texas). For the Overall Rating below, a percentile of 83 means that INTEGRIS Southwest Medical Center's Outpatient Services ranked higher than 83%* (top 17%) of comparable Outpatient Departments in AHA Region 7 and 97.4% of our patients have rated their Outpatient experience as Good or Very Good.
*Source: Press Ganey, Outpatient satisfaction surveys
INTEGRIS Southwest Medical Center ranks in the top 10%* or better in the nation for survey questions:
- Waiting time in registration
- Ease of scheduling appointment
- Explanations given by staff
- Waiting time in T&T area
- Degree we ensured safety of your medical care
- Courtesy of person who took blood
- Waiting time in EKG
and ranks above the national average* in:
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Helpfulness of registration person
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Ease of the registration process
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Comfort of waiting area
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Friendliness of staff
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Skill of techs/therapists/nurses
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Staff concern for comfort
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Staff's concern/questions worries
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Our concern for privacy
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Our sensitivity to your needs
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Response to concerns/complaints
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Staff courtesy toward family
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Concern to keep family informed
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Staff worked together provide care
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Overall rating of care
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Likelihood of recommending
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Waiting time in lab area
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Courtesy of EKG technologist
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