A percentile represents how the patient satisfaction survey mean score compares to other facilities in the nation with similar patient volume. For the Overall Rating below, a percentile of 82 means that INTEGRIS Southwest Medical Center's Emergency Department ranked higher than 82% of comparable Emergency Room Departments across the nation and 87.4% of our patients have rated their Emergency Department experience as Good or Very Good.

*Source: Press Ganey, Emergency Department patient satisfaction

INTEGRIS Southwest Medical Center Emergency Department ranks in the top 10%* or better in the nation for survey questions:

• Waiting time to see doctor
• Waiting time for radiology test
• Informed about delays

And ranks above the national average* in:

• Waiting time before noticed arrival
• Waiting time to treatment area
• Convenience of parking
• Nurses courtesy
• Nurses attention to your needs
• Nurses informative re: treatments
• Nurses concern for privacy
• Nurses took problem seriously
• Doctors courtesy
• Doctor took time to listen
• Doctor informative re:treatment
• Doctors concern for comfort
• Doctor took problem seriously
• Adequacy of info to family/friends
• Let family/friend be with you
• Courtesy during pers/insur info
• Privacy during per/insur info
• Ease of giving pers/ins info
• Staff cared about you as a person
• How well pain was controlled
• Overall rating ER care
• Likelihood of recommending
• Cleanliness of ER/ED