A percentile represents how the patient satisfaction survey mean score compares to other facilities in the nation with similar patient volume. For the Overall Rating below, a percentile of 84 means that INTEGRIS Southwest Medical Center's Emergency Department ranked higher than 84%* (top 16%) of comparable Emergency Room Departments across the nation and 87.1% of our patients have rated their Emergency Department experience as Good or Very Good.

*Source: Press Ganey, Emergency Department patient satisfaction

INTEGRIS Southwest Medical Center ranks in the top 10%* or better in the nation for survey questions:

• Waiting time to see doctor

And ranks above the national average* in:

• Waiting time for radiology test
• Privacy during pers/insur info
• Informed about delays 
• Ease of giving pers/insur info
• Waiting time to treatment area
• Courtesy during pers/insur info