INTEGRIS Health
3300 N.W. Expressway
Oklahoma City, OK 73112
(405) 951-2277

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(888) 951-2277

Southwest Medical Center Emergency Department
Patient Satisfaction Percentile Ranking

A percentile represents how the patient satisfaction survey mean score compares to other facilities in the nation with similar patient volume. For the Overall Rating below, a percentile of 77 means that INTEGRIS Southwest Medical Center's Emergency Department ranked higher than 77% of comparable Emergency Room Departments across the nation and 87.4% of our patients have rated their Emergency Department experience as Good or Very Good.

Emergency Department Patient Satisfaction

*Source: Press Ganey, Emergency Department patient satisfaction

INTEGRIS Southwest Medical Center Emergency Department ranks in the top 10%* or better in the nation for survey questions:

  • Waiting time to see doctor
  • Waiting time for radiology test
  • Adequacy of info to family/friends
  • Informed about delays

And ranks above the national average* in:

  • Waiting time to treatment area 
  • Nurses informative re treatments
  • Nurses concern for privacy
  • Nurses took problem seriously
  • Doctors courtesy
  • Doctor took time to listen
  • Doctor informative re:treatment
  • Doctors concern for comfort
  • Doctors took problem seriously
  • Courtesy of person who took blood
  • Concern blood draw discomfort
  • Courtesy of radiology staff
  • Concern for comfort radiology test
  • Courtesy shown family/friends
  • Let family/friend be with you
  • Privacy during pers/insur info
  • Ease giving pers/insur info
  • Helpfulness of registration
  • Staff cared about you as a person
  • How well pain was controlled
  • Information about home care
  • Overall rating ER care
  • Liklihood of recommending
  • Cleanliness of ER/ED