A percentile represents how the patient satisfaction survey mean score compares to other facilities in the nation with similar patient volume. For the Overall Rating below, a percentile of 77 means that INTEGRIS Southwest Medical Center's Emergency Department ranked higher than 77% of comparable Emergency Room Departments across the nation and 87.4% of our patients have rated their Emergency Department experience as Good or Very Good.

*Source: Press Ganey, Emergency Department patient satisfaction

INTEGRIS Southwest Medical Center Emergency Department ranks in the top 10%* or better in the nation for survey questions:

• Waiting time to see doctor
• Waiting time for radiology test
• Adequacy of info to family/friends
• Informed about delays

And ranks above the national average* in:

• Waiting time to treatment area 
• Nurses informative re treatments
• Nurses concern for privacy
• Nurses took problem seriously
• Doctors courtesy
• Doctor took time to listen
• Doctor informative re:treatment
• Doctors concern for comfort
• Doctors took problem seriously
• Courtesy of person who took blood
• Concern blood draw discomfort
• Courtesy of radiology staff
• Concern for comfort radiology test
• Courtesy shown family/friends
• Let family/friend be with you
• Privacy during pers/insur info
• Ease giving pers/insur info
• Helpfulness of registration
• Staff cared about you as a person
• How well pain was controlled
• Information about home care
• Overall rating ER care
• Liklihood of recommending
• Cleanliness of ER/ED