Patient comments are very important to INTEGRIS Southwest Medical Center. Those comments are used to reward and recognize employees for their great work or to make improvements to the care delivered to our community. Be assured that when you make comments on your surveys, we are listening. Below are comments we've received from our patients.
Inpatient
"The lady was very nice and gave my son juice and crackers and made my husband comfortable with being in a hospital again."
" The care received was above expectations - very good in all aspects"
"The cleaning persons were very sweet and clean the room well. I loved my nurses. They were very nice and always took good care of my needs."
"Patient is a very opinionated eater. Food choices and quality were excellent. Best hospital food we've seen."
"My pureed diet was prepared with the utmost care and flavor - tried hard to make it look pretty and palatable."
"We both thought the nurses and technicians were exceptional."
"I couldn't have asked for a better group of nurses both for me and my baby. They were very patient and understanding."
"Very excellent care from all nurses."
"It was my first experience. The nurses are very friendly, smiling, and very good attitude."
"Delores, RN took care of my dad several days and was so sweet and compassionate and very helpful to my family. Beth was also really excellent. Clinical manager was excellent also."
"I loved my labor nurse."
"You have great nurses."
"The nurses of the 5th floor were the best nurses I've ever had. Wonderful nurses."
"All personnel were very kind and helpful."
"INTEGRIS hospital is a wonderful facility and the (Southwest) staff treated all of our family with courtesy. Dr. Michael Morgan and his staff are wonderful. Marie Williams - Vaught case management service was absolutely great in helping get my husband into a hospice facility."
"The hospital has the best respiratory staff. They put me at ease and make sure I do my treatments correct. Great staff."
"Staff provided a cot to enable wife to stay over and be available for doctor's early morning rounds and to assist w/patient care, they were extremely helpful and supportive."
"I can't say enough about these people. All of your staff performed in a very professional manner and sensitive manner."
"The care was outstanding."
"Best doctor and nurses staff I ever had."
" Very good personnel and a very good hospital."
"I'd recommend INTEGRIS SW to anyone who has to seek medical help. This will be the only hospital I'll choose in the future when I need medical attention. You guys were wonderful."
"The director of the 6th floor (Donna) came to my room asked if I was doing OK and if she could do anything for me. She stopped my wife in the hall and asked if my pain was being controlled. This is the extra caring that makes this hospital "very good" and I thank you."
"It is the only hospital I would go to."
"This is my hospital of choice."
"Have made several visits due to heart lung and follow-up - everyone has been tremendous. I'm an INTEGRIS fan!"
" I could not have had better care as my every need was met."
"Will stay here anytime I get sick again."
"Everything about my stay from my care to the care of my baby far surpassed my expectations. I would highly recommend ISMC to everyone."
"The nurses, aides, nutritional support, doctors, all were wonderful."
"ICU excellent - help brighten your day."
"This is the only hospital in Oklahoma City area that my family will ever go to."
"Everyone was so good to me that I could live the rest of my life there. My diet was super."
"My nurse's were the best, they helped a lot! Very nice people."
"Everyone was very nice and there when I needed someone. Thank you."
"Person made me feel very comfy like I had known her before or something. She did a very good job."
"The head nurse on the 8th floor day shift, Tammy, I think her name is, she's the greatest anywhere. She's special with all the patients and deserves a big award and a lot more money. She goes over and above what she's suppose to do and she's very special. "
"I didn't know I on a healthy heart diet basically because I was admitted right from the ER until the lady who over sees the food operation came and talked to me. Very nice person."
"I think her name is Tammy Coats and you all are very, very lucky to have her, she's extra special. She really cares for the patient and their well fare and she goes above and beyond her calling. You just don't find a nurse like Tammy anywhere. She's so caring and so, so nice. I loved her. She's extra special. My family loves her too!"
"I was on the sixth floor - Beth was an aide, she was awesome. Very kind, friendly, helpful and energetic. She worked hard as anyone, but her attitude was always pleasant and refreshing. Joy was a nurse I had and she took the time just to talk to me, it really felt like she cared. Nora was great too. Mary Rottler was my case manager, I surely appreciated her taking the time to sit and talk with me. I really liked her!"
"There is a nurse on the 10th floor, her name is Mary. She is an angel. She treated me with tender loving care. Mary is the best nurse I have ever had. You really need to praise her. There is also an aide named Alan and he treated me with the most respect. Always there when I needed him. You are really lucky to have them both. They are an asset to your hospital."
"I was very impressed with the nurses and help on that floor. I was treated like a VIP. I appreciated all their help."
"I was extremely impressed with the genuine care and professionalism of all my nurses."
"The nurses were all so pleasant and friendly."
"Very nice people, very accommodating and friendly."
"Dr. Jackson is the best doctor!"
"Dr. Jackson was absolutely wonderful."
"Dr, Jagby is a good honest doctor who really cares."
"All the doctors were very caring."
"Dr. Henry was good and Dr. Sarah Suthers was great."
"A very sweet, caring nurse pushed me over to inpatient rehab and made certain I was settled in - Thanks"
"Angels; most of our time was on the 4th floor. The staff is amazing and did not go unnoticed."
"I am from Columbus, Ohio. I just moved here to Oklahoma City. The hospital was just fantastic. I would recommend this hospital to everyone I meet. Thank you for being very nice to me."
"I am very pleased and a little surprised of how well my hospital stay was with you all. If I ever have to go to the hospital again I will definitely come to INTEGRIS Southwest Medical Center. P.S. even the lady who cleaned my room Francisca was really nice. I think they should all get a raise. Also, twice I asked if I could have some more coffee and I was brought coffee both times with kindness."
"I really liked the plant you gave me, even though it's just a small plant, it really means a lot to me."
"I have been in the hosp's all over Oklahoma, but from the moment I came in to this hospital. Everyone made me feel like they readily cared for me from the doctors to the person who cleaned my room. God bless you all."
"I have never been in a hospital that have so much love for their patients."
"All the nurses were just great. Everyone at the hospital that I came in contact with are really great people. I thank you so much."
"The attitude and care of all staff was great. I couldn't believe how good all the nursing staff was. They should be commended for their care."
"The nurses and staff were all very nice and competent in their work. I would recommend this hospital to all my friends. Thank you for a very pleasant stay. We were very worried, but you made it easier for the family."
"Everyone from ER staff to techs to physicians and nurses worked very hard and like a well oiled machine only with speed, efficiency and humor - wonderful people!!"
"My stay with the hospital was excellent and I will recommend it highly."
"Best hospital I have ever been in. I received very good care and would gladly recommend INTEGRIS Southwest to everyone I know."
"Excellent doctor, very good staff and nurses."
"4th floor nurses and aides were outstanding, dedicated, and warm people with great skills. There were a source of comfort. All were exceptional and will not be forgotten - such compassion."
"All the nurses in ICU were very good to me - I couldn't have asked for any better - thank you very much."
"The great care of the Surgery Clinic and the Floor Surgery Recovery Center, "Thanks" for your excellent care and treatment."
"My husband was in your rehab and he is two years out of a traumatic head injury. I'm so grateful that you accepted him and tried to do the best you could for him. Unfortunately, he is not quite at the appropriate level in his recovery for the therapies to be beneficial. But, on the better end, he was given the psychiatric and neurological help that I'd hoped for. He seems a lot calmer and seems to be able to focus on things for longer periods of time. I'm so grateful that you have wonderful doctors and nurses there. They do God's work! Hopefully the meds will allow him to focus on the new things that are about to come up in his life and he can then benefit like I'm praying for. Your nurses were so helpful and very nice to me on the phone when I'd call and they answered all my questions with great knowledge and concern. Thank you again, for doing the best you could with my husband. I love him greatly and have great hopes for his future that to your clinic."
"Due to bad treatment several, several years ago this hospital was not our choice to come to. What a change!! We rate this stay and this hospital as #1 now!! The care my mother received was second to none. The friendliness and courtesy shown by all staff members from custodians up was flawless. The patience and time taken for all of our questions and needs to help us (the whole family) was unbelievable. Mom' s birthday celebrated in ICU. The nurses gave her a card, balloons, and special visits from them that mom will never forget. We have large family and all were treated special and visited mom on her birthday all felt that nurses were family also. Even though all staff was great I would like to name a few special ones - aide William Hoffman, Nurses - Kerri Matlock and Kim Brewer and her favorite Angie Buihner. Mom really appreciated Angie's visit to a different floor on her own time after mom left ICU. Angie we feel went beyond her normal duties and we really appreciate it. She became a friend and brought happiness to mom as well as family members she explained things and took time. No question asked was a bother, in fact, we feel sometimes we asked too many, but Angie didn't even seem to mind. Again all were great nurses. May God bless and protect all of you!"
"Thank you so much for caring for our family member, we appreciate everything you've done."
"Thank you all (on the 10th floor) for your kindness and care for our family member. We appreciate everything."
"I want to thank you for your thoughtfulness to all of us during the ice storm. I'm a daily walker and every day the drive and walkways were cleared so that we could walk into INTEGRIS Southwest Medical Center without any trouble. The people in the maintenance department have done a wonderful job of clearing off the ice. I like to walk at the hospital every morning and the doctors, nurses and all of the staff are so friendly and it's a great place to walk. Thank you again for all of the work that you do for us. Thanks to Jim for the landscaping during the year. It's the most beautiful area of the city."
"The people at INTEGRIS Southwest Medical Center are some of the best care givers that I have ever seen. This was truly a bad situation for my wife due to the heart problem that she was suddenly struck with. The people there are truly special and I want to thank each and everyone of them for helping to save my wife from the deadly situation at hand. You have some wonderful nurses. They not only care about the patients but about the families also. Thanks again for all of your staff. I would recommend this hospital to all my friends and family."
"I can't say enough about the excellent care and treatment I received during my stay."
"All staff I had contact with were friendly and happy to talk to me, family and visitors. The staff seemed to work well together. I would recommend this hospital to others. I was very, very happy with my stay."
"All my concerns were addressed and explained where I could understand."
"Drs. great, nurses great overall care. I felt like a queen. Service was loving and caring."
"My wife was admitted and was given only five days to live - we took her home and she died two days later. Your hospital and staff were extraordinary. Thank you."
"The aides even went out of their way to get me food when I missed it because of tests! Love the macaroni and cheese!"
"All the nurses were the sweetest ladies on God's earth - I was spoiled rotten!"
"I was very pleased with the entire staff on the 6th floor. Especially nurse Kristen and nurses aid Patty. Myself and my family are extremely pleased with the care I received from Kristen and Patty. They exemplify the true meaning of TLC."
"10th floor nurses rock! Great nursing care/compassionate, kind and worked hard to care for me."
"Everyone who helped me was great. They were always smiling and happy. That made me feel more comfortable."
"Dr. Dimas is an outstanding doctor. He never takes chances and always goes the extra mile to sure he gets it right the first time when it comes to my health. My whole family have a very high regard for Dr. Dimas. Everything was explained very well - drs. made me feel I was in good hands."
"My physician was perfect. She put me so at ease and I loved her since of humor. She helped me relax during a very scary time. I think she took excellent care of me."
"The doctors are the best in Oklahoma."
"My physician is great! I wouldn't trade him for the world and I would recommend him to anyone."
"All the physicians/specialists who tested/or ran tests on me in the hospital, were helpful, caring and explained what they were doing. Hospital physicians and specialists are excellent."
The whole staff was very caring and sensitive. I don't have one complaint about anyone or anything during my stay. And thank them all for their treatment of me and my family."
"It is one of the best hospitals I have ever stayed at. The food is very, very good."
"I would choose this hospital over all others in the area."
"I have had numerous hospital admissions in the past seven years. This is the very best I've been in. Just moved from Missouri."
"This is my community hospital. I always use it given a choice. They cared and did a very, very good job. This is the best hospital. Everyone cares and are friendly, to me. My doctor is so nice and caring. I recommend this hospital very, very much to anyone."
"Thank you for asking me. This is the best civilian hospital I've ever been in."
"I would and will recommend INTEGRIS hospital to everyone."
"My hospital stay was very good. Dr. Suthers was very kind and professional. She made me feel very well informed about the surgery. I would recommend her to everyone. A big thank you to her."
"I tell everyone, this is the best hospital there is. With the best staff. I wouldn't want to go anywhere else. I was impressed. I didn't request a private room because I thought all the rooms were private. Even though staff was busy they moved me and remained pleased during and after the move. A family member needed to stay with me was the reason I needed a private room. Thanks! A satisfied patient who will sing 10th floor praises."
"Wouldn't go to any other hospital and enjoyed one of my nurses in the daytime, Melissa! Thank you!"
"I have had many hospital stays. This was by far the best!"
"I would recommend this hospital to anyone."
"I was lucky to have been a patient in this hospital. Thanks so very much!"
"If your sick it is the place to be. Thank you and all the staff for taking care of me."
"I felt like the staff did everything they could to make my stay as comfortable as possible. They were extremely kind and courteous."
"I love this hospital. Very glad to know this is were I will have my baby."
"Good. I think I had the best care ever. It was the nicest hospital I have ever been in. Keep up the good work. It was the cleanest hospital I've ever seen. This hospital had the best team I have seen. Everyone works together. Have recommended the hospital to others."
"To all on the 10th floor: Thank you for all you kindness and care. We appreciate everything."
"Thanks for all the attention and excellent care I've received while I've been here! I just wanted to say a special thank you to everyone who took care of me before, during and after my surgery. Thanks so much to my nurses Laurie, Sherri, and Amy and my tech's Judith, Bernie and Marianna! You ladies are the best!"
"Thank you for taking good care of my grandpa in his time of need! To all the doctors and nurses who took care of him on the 10th floor."
Outpatient
"The x-ray tech was extremely pleasant."
"The registration personnel wheeled me to Radiology and was very kind and pleasant through the entire process."
"The x-ray tech was extremely pleasant."
"On a repeat visit to pick up film - volunteer person was also very kind and walked around area to take me back to o/p area."
"I think we have a great hospital."
"Very good, great hospital"
"Very good experience"
" Very knowledgeable"
"All was excellent"
"Very friendly staff!"
"Very fast, no time, no waiting"
"Everyone was so helpful! Experience was pleasant."
"Excellent, clean, courteous, friendly."
"Christine, who assisted with CT proc. and drawing blood was a pleasant experience, she really seemed to care about her job! She's great!!"
"Those boys knew what they were doing and how to do it. I was cold and immediately they had a blanket for me."
"I wanted to read before the "hooked me up" so they did the other gals first!"
"The boy assigned to me needed a little more time on a patient before me, and two others were finished with their patient, those two came in and started on me. They work together great!"
"Very good experience and follow up was very good!"
"Good doctors, good service"
"Parking very good"
"Wonderful service"
"I would recommend them to everyone. They are good and fast."
"Everyone was very kind and courteous"
"Very easy process."
"Very nice, facility."
"I was treated good."
"Very good experience."
"I've been here a number of times. Treatment was excellent."
"Staff was extremely helpful and friendly."
"All very good"
"You have very good people working up there. Very good, gentle, and caring!"
"They were wonderful"
"I have only all good things to say about this group of people who serve us at the "outpatient" area of this hospital. I came in for an MRI, and everyone who took care of me were so pleasant and kind to me. God bless each and everyone of you who served me. "
"This is the second time I've had a surgical procedure at SW Medical. I am very pleased with your staff of nurses and doctors. They are truly angels. Thank you and may God continue to bless you all."
"I had surgery at your hospital twice. I just want to express my heart felt thank yous from my family also. I couldn't ask for any other hospital to perform the surgery procedures I've had. Your staff was wonderful on both occasions. I stayed three days on the 10th floor; the nurses have the hearts and hands of angels. I didn't get to write a letter back then, so I got a second opportunity to do so. The second surgery gave me the chance to write this letter to you to let you know. That they treated my family - my mother, sister, children and husband like their family. I am so grateful for that. It makes me want to continue to use your hospital in the future. I hope not for more operations, but for whatever comes up. May the Lord Jesus bless you all and keep you all safe. Many blessings to your whole staff."
"As a patient suffering from a number of chronic diseases, enduring medical testing is a fact of life. Most often, I am not inclined to comment, but to just to go on. However, the care provided by your staff, Scott Dean and Laura was outstanding!! I don't know if this letter will be shared with them, used in their evaluations or what, but they deserve commendation. When scheduled time came, there was an elderly gentleman before me who was having a difficult time. They took great pains with him for his problems and also kept me informed as to when we could start. As they were preparing me for the MRI, everything they did was to ensure my comfort and to put me at ease. They had to change the cradle for the head, the mask and the table to lie on so that it would be a comfortable fit for me. I could not have asked for better care and attention. Since they were aware that I sometimes have problems with the confines of MRI, they were constantly checking to make sure that I was comfortable and could proceed. I feel these three employees are worthy of commendation. Their job is a calling for them, not just a paycheck. Please tell them thank you again for me."
"I am writing to you reference you excellent choice and employment of employees at the Southwest Medical Center. Please rest assured every experience has been more than wonderful, and that is why I feel so compelled to write to you about these wonderful individuals! First let me tell you about Cliff Bradford, one of the radiology oncologists who escorts me to my treatment every morning! He is so polite with a kind greeting every morning before extending his arm for balance for the walk back to the treatment room. Even my friends how kind he is! Tammy Phillips is another one of you staff par excellence!!! She is always so kind and has a smile on her face every morning! I doubt she ever has a bad day, and if she did, no one would know it. Before you know it - the treatment is over, and I'm already looking forward to seeing her again the next day. Now, how many other departments do you think people feel that way! Especially in radiation!! Loree Woods, Yvonne Evans and Cathi Valentine must also be mentioned! I'm sure I have missed a few names, but the department as a whole should be commended! They all have been great! They make the INTEGRIS system function and reflect the true health "care" system that you have inspired, but at least I can reenforce some of that good will that is representative in so many of the hard working individuals that believe in the work that they are doing and believe that they do make a difference. The have made a difference in my life and I would like to make sure someone is aware of this. Jana Taylor, LCWS is definitely your local miracle worker! She is part fire jumper and always ready to put out the flames that are popping up everywhere! Thank you for employing such a great asset!! Kudos and more kudos for all she does. She even called me at home on the weekend because I was afraid I had lost my glasses. Like I said, a miracle worker!!! Thank you for your time and attention on this manner. I'm sure it will make your day brighter, it most definitely has made mine brighter and I cannot thank you enough!"
"Thank you for your kindness over the past several weeks. I want you to know that you are appreciated. You have made every morning easier with your smiles and friendly faces. Again, thank you. I am one of the lucky ones." (Radiation Therapy patient)
"Your staff was excellent and you should be very proud of the fact that caring for the patient "as a person" seemed to be as important as their medical duties. I had several questions for the mammographer, as well as for the doctor. At no time did I feel that they were too busy or were not interested in my questions or concerns. they showed quite the opposite. This medical team deserves an A+ as representatives of INTEGRIS Southwest Medical Center - Breast Center."
"I was very fearful in getting an MRI, but the technicians that did my test made it so much better."
"My mammographer was extremely kind, professional and made me feel quite at ease. Also, the lovely Volunteers are just a great asset to your facility."
"Employees are the greatest asset. They can add to or take away from the likelihood of future visits. Your staff were all highly professional and extremely courteous."
"Everyone was very nice and helpful, especially Mary Ann Noriega."
"Donna Brown was very friendly and professional. She made the test very easy."
"Your staff exceeds my expectations always."
"Quick and courteous."
"Short waiting time in a comfortable setting. Staff helped me find area I was going to."
"Courtney, the x-ray person, was friendly and was willing to spend time explaining what was going on."
"My time was short, to the point, and easy - all of which is what I wanted."
"Very timely and friendly helpful personnel."
"Extremely professional and helpful."
"Was taken to place where I needed to go."
"Needed to get tests done in a timely manner, so I could go on to work."
"Both ladies very friendly and professional."
"Was taken for three tests in different areas and was treated very well."
"Very prompt and great mannerisms"
"No wait and the techs were great!!"
"Overall my experience was fantastic!!"
"Young lady who did my test was the nicest I've had for my many tests."
"Pleasant experience as most tests go."
"I didn't have any waiting time."
"The staff was very courteous and friendly. They were very concerned about my comfort."
"The hospital staff was very helpful from the time I got there to the time they showed me hoe to get back to my care. Thank you for a very good staff."
"I couldn't have been treated any nicer."
"Everyone made me feel comfortable while there."
Emergency Department
" I can only say that every body took very good care of me. Thank you all very much. God bless you all."
"This was the quickest most efficient and best emergency visit we have ever had."
"Everyone was really nice and helpful."
"The paperwork explaining my treatment and what to expect, and medication information, was invaluable."
"Dr. Phan was extremely courteous and compassionate."
"Everything moved fast! There were no delays."
"Efficient and wonderful! caring."
"The lady who took my blood did everything she could to make me comfortable. She was great!"
"Everyone kept my husband informed about everything! Before we knew it we were going home."
"We knew we were coming to the ER but when it was time to decide which one, we came to INTEGRIS! Thank God!"
"It was a very good experience. I would take my son back again. He was very well taken care of."
"The nurses were very good, to my son. Very nice to him."
"The doctor was experienced in checking my son. Took good care of him."
"The doctor was good in telling me everything that was wrong with my son."
"The lady taking the insurance information knew her job and did a very good job."
"The doctor was very nice in telling me how much medicine, and how to take care of my son."
"The overall experience of the ER was very great."
"All the staff was very sweet and helpful."
"I always get great care while in the ER. Greg - RN was very good. Got the IV in 1 stick. The respiratory staff did a great job with giving me my treatments (Doug and Roxanne). They asked if the treatments were helping or not and were genuinely concerned."
"Everyone I encountered was extremely understanding and courteous."
"He (the doctor) was very comfortable to talk with."
"She (person who took insurance info) was very nice and efficient."
"I was only visiting OK City and now have a very high opinion of the hospital and it's staff."
"Dr. Frantz was very kind!"
"Excellent experience."
"The whole experience was very good."
"I think you guys have a wonderful staff."
" A patient called this morning to take care of some business office matters and began singing the praises of the ER staff all the way to housekeeping and stated she was very impressed. She told about one of the techs that escorted
a little girl to the bathroom because her mom was being seen and also about the housekeeper that went into her husband's ER room and an alarm went off. She looked at the monitor and then went to get help. She was amazed that a housekeeper would do that. She also stated that we have a "lovely" facility and could not say enough about the efficiency of the entire staff. "
"Both nurses that helped me when I got there with my son were excellent.
The doctors were great, they took the time to do a very good job on stitching my son up, so that he wouldn't have a bad scar eventually. Thank you. You guys did great. You can hardly tell where the sticks were! My husband was very happy with you guys when he got to the ER the nurse immediately took him straight to the room where we were. I have always taken my children to OU when it has been an emergency, but after this experience with my son, I am very pleased with you guys and you will be the hospital I go to from now on. Thank you!"
"I was very impressed with the doctor that treated me. Thanks. Again, I was very impressed with how the staff treated my little brother."
"Your ER department is one of the best I've ever experienced. Thank you."
"Was the best hospital experience I've ever had."
"I was so impressed with my whole ER experience. I was treated with respect and kindness."
"I couldn't believe how fast I was in and out. You guys are the best in OKC! Great staff!"
"The nurse was very informative. The doctor made sure to give me information on everything he ordered for treatment."
"I will definitely insist that those considering another ED come to INTEGRIS Southwest instead."
"I received excellent care while at this hospital. I was impressed."
"I was treated well. They took their time with me and let me know every step. I really do appreciate everything about my visit. I don't think that I would use another ED or hospital."
"Dr. Hart was very professional, caring and kind."
"I was very impressed with the quick time I was admitted and treated."
"The doctors were very prompt in answering my questions in plain language."
"I felt that my medical problems were a personal concern of the staff in the ER."
"Candy McFarlane was so good. She was very nice."
"The personnel made me feel they cared about what was wrong with me."
"Everyone was very nice and helpful. All of my needs were taken care of. Thank you!"
"Excellent care from the whole staff! Thanks for all you've done, keep up the great work!"
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