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A percentile represents how the patient satisfaction survey mean score compares to other facilities in the nation with a similar number of patient beds. For the Overall Rating below, a percentile of 93 means that INTEGRIS Baptist Medical Center's Inpatient services ranked higher than 93%* (top 7%) of comparable inpatient hospitals across the nation and 91.4% of our patients have rated their inpatient experience as Good or Very Good.
*Source: Press Ganey, Inpatient satisfaction surveys
INTEGRIS Baptist Medical Center ranks in the top 10%* or better in the nation for survey questions:
- Pleasantness of room decor
- Room temperature
- Noise level in and around room
- Temperature of the food
- Wait time for test or treatments
- Courtesy of person started IV
- Time physician spent with you
- Physician concern questions/worries
- Physician kept you informed
- Friendliness/courtesy of physician
- Skill of physician
- Speed of discharge process
- Staff concern for your privacy
- Staff addressed emotional needs
- Response concerns/complaints
- Info given to family while in ICU
and ranks above the national average* in:
- Speed of admission
- Courtesy of person admitting
- Room cleanliness
- Courtesy of person cleaning room
- Quality of food
- Promptness response to call
- Nurses kept you informed
- Explanations:happen during T&T
- Courtesy of person who took blood
- Accommodations & comfort visitors
- Staff attitude toward visitors
- Extent felt ready discharge
- Instructions care at home
- How well your pain was controlled
- Staff include decisions re: treatment
- Staff worked together to care for you
- Likelihood of recommending hospital
- Overall rating of care given
- Friendliness/courtesy ICU nurses
- Attention special/person need ICU
- Skill of ICU/CCU nurses
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