Patient comments are very important to INTEGRIS Baptist Medical Center. Those comments are used to reward and recognize employees for their great work or to make improvements to the care delivered to our community. Be assured that when you make comments on your surveys, we are listening. Below are comments we've received from our patients.
Inpatient
"Very caring, understanding and wonderful. I either had the flu or nerves prior to survery - so was quite out of it and everyone was so wonderful."
"Waiting area is beautiful & soothing, staff encounters including escort & volunteers were all outstanding, and courteous. Love the valet parking."
"My experience was very good."
"Staff was very nice, nurses were awesome, specially in the nursery."
"I had wonderful care from all - From housekeeping to nurses. Thank you."
"It was the best I' ve ever had in a hospital, and I' ve been in a lot of them. If it had been a hotel it would have a 5 star - rating. Thank you everyone."
"Out of anyone including myself you made me feel more welcome during my admission than I have ever experienced. (thank you). You changed my heart of hospitals."
"Best hospital staff I have ever been around."
"I am humbled by the outstanding treatment I was given and the courtesy of the entire hospital staff. They made me feel special."
"All of the nurses were very helpful and friendly. I felt like I was the only patient."
"Room was cleaned each day & housekeeping people extremely courteous and respectful of patient."
"The housekeepers were very sweet, courteous and professional. I hope they are recognized for what they do and their participation in this pleasant stay."
"The housekeeper was very good, she was very clean, equipment and supplies were clean and in good working order, her friendliness and attention to details was very refreshing, very professional."
"I loved all the food! Excellent!"
"The food was excellent. Good variety and served in appetizing ways."
"I absolutely love the food and would gladly eat it again and again. It was always very well seasoned. Never too bland or too salty."
"We didn't have to use call button. They came and checked on us very often so we never had to use it. All nurses were very skilled."
"Excellent staff"
"I had nothing but wonderful nurses my entire stay, good job ladies! You were all appreciated!!"
"I felt as if I was the only patient they had. Very attentive staff."
"Since RN's can do anything that may needed, they often did job below thier pay grade to take care of the matter promptly. Super customer service!"
"All my nurses were wonderful, caring, with great attitude!"
"This hospital has best, most knowledgeable nurses with the greatest caring attitude in the world."
"Third time at Baptist and it is as good as there is."
"All staff who took my blood and started my IV were very good and knew what they were doing with very little pain."
"Best hospital in the state."
"Doctors at the hospital gave me good care."
"Very happy with all my doctors."
"The doctors were very good and professional and answered all my questions and concerns."
"I was very impressed with the doctors and the time taken to find out all about me, then to explain things."
"I had three physicians that showed a lot of concern and feel I got the very best out of them all and would recommend to anyone."
"Everyone treated me not my illness which made for a much more positive experience."
"Very good team effort. Baptist Hospital is what other hospitals would like to be and never have a team like Baptist. Was like leaving home to go home with a new family."
"I will only use this hospital and I always highly recommend it to others."
"Baptist is the best hospital in OKC and has the best nurses."
"Love INTEGRIS - you are the very best."
"I could not have asked for better treatment. I will recommend this hospital to my friends. Thanks to all who helped me."
"This was my first hospital experience and I was extremely impressed with the quality of care and the friendliness of the staff. Will highly recommend to others."
"I was experiencing a miscarriage and was very sad to have to going through it, but the nurses were very sweet, understanding..."
"Thank you so much for taking care of my dad. Everyone has been so professional and caring, going above and beyond. From one nurse to another, thank you for treating my dad like he was one of your loved ones. I'm very impressed with the level of care at your hospital. Thank you for great care!"
"To each of the wonderful staff "thank you" for your outstanding care. After four years of illness I feel like a new person (hopefully I look a little better also) and feel as if I were at a spa. Ha! Ha!, so many of you touched my life deeply and will be in my thoughts and prayers always. Thank you with all my heart."
"Excellent care, especially my care nurses. They were absolutely great. They were my angels. Please commend each one of them with a great big thank you."
"Let me say from admission to discharge I think INTEGRIS is the best."
"The best room decor and space that we have stayed at."
"Lori is and awesome asset to your facility. You could ALWAYS count on her to be courteous, cheerful and efficient."
"Angela with housekeeping was so sweet and caring!! (10 West)"
"We used a roll-a-way bed and found it was paid for by Kay Shield Reagan. Very, very thoughtful person. Way beyond the call of duty."
"I have had 3 children here at Baptist and everyone of my experiences have always been wonderful. Thank you!"
"They paid attention to detail well, cause June 9th is my b-day and with my meal I got a birthday card and cake very sweet!"
"The food was absolutely wonderful!"
"Best food ever in a hosp. Taste very good - very filling some times, got too full too fast - saved for later."
"Baptist had the best nurses I have ever met!"
"All of my nurses were outstanding, but some went above and beyond. Jessica on day shift was so wonderful. She made me feel so comfortable and like I was so important to her. Tracy day shift was also terrific."
"The nurses were angels sent from the Lord above, they were there for me emotionally as well as physically!"
"Seven West has the finest staff I have ever met . Want to adopt them all."
"I feel I was treated exceptionally well. Due to my illness I was a difficult patient, but everyone acted as though I were the only patient."
"I was terribly impressed with their professionalism as well as kindness and concern. They were fantastic."
"All the nurses were very nice and they put an individual interest in me and care for all my needs and concerns."
"The gentleman who took my blood was very nice and very professional. The girl who took me to surgery waiting area was very helpful and the nurse who attended me while waiting to go to surgery (preop) was the ABSOLUTE BEST!
"INTEGRIS literally saved my life. What a Godsend!"
"Dr. Lance Howard was wonderful with this explanations of the anesthesia, but also with explaining what I should expect to experience with regards to the C-section procedure itself. His reassurances made what would have been an anxiety filled experience into a very pleasant experience."
"Very concerned about any discomfort. Treated me like family not just a patient."
"For the most part the nurses and staff always tried to make sure my family was comfortable and would try to keep at least one comfy chair in the room and always offered drinks - coffee- and have always been good to my two girls which is very imp. to me because they have gone through so much."
"Wife allowed to spend night with me, a great comfort. Staff treated her well - Thank you."
"Awesome doctors! Dr. Britt, Dr. McMinn, Dr. Woodson - thank you."
"Dr. Goff is spectacular. Dr. Shirley, anesthesia, did the fastest and most effective epidural on record!"
"Dr. Jennifer McNeil was excellent as my physician. She kept me calm and focused on the surgery and recovery process."
"After I was admitted the MD came to my room shortly after. He had already taken care of my personal needs."
"Best doctor, staff, and best hospital in the world."
"Dr. D. Preuss gave excellent care and always took time to answer questions - above and beyond!!"
"Best doctor! Dr. Goff is very personable and kind, he really cares about each patient and their comfort."
"My doctor went beyond and above his personal duties, and spent a considerable amount of time with me taking care of me. He followed all my requests."
"Dr. Doug is great, we are so thankful for the wonderful care he gave. Susan and Karen were also great."
"Dr. Glasgow is beyond very good. Dr. Gray is wonderful in the emergency room. She is very professional and comforting and encouraging."
"My experiences with both Dr. Chaffin and Dr. Clark were very positive and was very impressed with Dr. Chaffin. He was very down to earth and informative."
"Dr. Jennifer McNeil I cannot say enough good things about her!! She was supposed to be going out of town, but didn't to stay and check on well being. Excellent physician!!"
"Dr. Matthew Britt is the "best" - I am less concerned about my care after our talks. Most caring dr. I've had in a long time."
"I was not in the hospital - My son was admitted to the NICU from Duncan. Our experience with INTEGRIS was absolutely amazing. Thank you."
"They made sure I thought I was ready to go home even if they thought I was and made sure I was instructed what I could and couldn't do when I got home."
"The CAT scan technician was called out in the middle of the night in Nuclear Meds. He was so sweet to me and explained everything he was doing."
"The nurses were so responsive in working with me for the labor and delivery I wanted. Postponing meds until I was ready."
"Baptist hospital is the finest hospital in the state."
"There was a young x-ray tech named Henry who is also an exceptional individual. I wish I knew his last name to thank him personally for his attention."
"Kay Shields Reagan should be commended for staffing structure, her professionalism, genuine caring and concern. She visited me daily to assure I was doing OK or needed anything. What a blessing she is to INTEGRIS Health. A true asset to the nursing profession!"
"My overall experience was picture perfect. Everyone I dealt with were exceptional. I think your hospital is the very best in facilities, service, care, and skills. I do not like to go to hospitals, but I certainly appreciate you being there when I need a hospital."
"Overall the staff at INTEGRIS Baptist very exceptional. If I had to be back in a hospital this hospital was the best! Excellent staff, Excellent care!"
"9 West employees all deserve a "gold star". This was the best hospital ever. Everyone from ER to 9 W were such pleasant people. Everyone spoke to you as you passed. The nurses on 9 W were so wonderful, I really felt like I was staying in the "Ritz" Dr. Horsmanhoff was "great" and so were the other doctors."
"My birthday fell on the 11th during my stay at the hospital. The dietary office brought me a little cake and card, and the linen dept brought me a cake made of towels and sang happy birthday to me. That really meant a lot to me. I never said anything about me having a birthday. Thank you all."
"INTEGRIS Baptist Hospital is undoubtedly the very best hospital I've ever been in and I have been in a few!"
"I was really surprised on how well I was taken care of, I felt like a princess. Please let the staff know that I appreciate my care they have given to me. My overall rating is excellent!"
"ICU was awesome. The nurses were great with our 5 mo old girl, even when she was totally out of it they talked to her like she could hear and like she was awake."
"What a wonderful staff on the sixth floor - all the nurses, aides, everyone were very attentive, caring individuals. They made a very difficult time much more comfortable and calming for myself and my family."
"The nurse went beyond my expectations...to another floor to get my request of a popsicle."
"I was terribly impressed with their professionalism as well as kindness and concern. They were fantastic."
"We would like to thank you for the care you (6th Floor East nurses and staff) provided to our loved one during her recent stay. Her recent stay was for 6 days and we were blown away by the quality of your care. It was very comforting to know that she was in the hands of true professionals such as yourselves and that care so much about the people that you serve. Keep up the good work. Thanks again for everything!"
"Lucy, Sarah, Betty, and complete nursing staff just a note to say a huge "thank you" for all you did for me during my recent knee replacement with added bonus of pulmonary embolism. Each and every one of you went above and beyond the call of duty. I was most impressed with how no one left the room without asking if there was anything I needed. I will definitely pass the word around about the great job!!"
" It is easy to get distracted by the small difficulties we encounter on a daily basis and miss out on the tremendous good works that are being performed everyday. I would like to take this opportunity to commend the excellent care that the Baptist Medical Center staff provided for my patient last week. From the initial contact from the nursing staff on 6 East Joint Replacement Center throughout the resuscitation of this critically ill patient including the interventions of the house medical staff, emergency room physicians and on call cardiologist through to the nursing supervisors and Intensive Care Unit staff at the 901 unit that received the patient, their performance was exemplary throughout. it is a tremendous reassurance as a member of your medical staff to have these resources available and deployed in such a thoughtful and caring manner. in spite of the great difficulties encountered by the patient she made a remarkable recovery and was discharged home in good health. Again, I would like to extend my sincere thanks and appreciation to the members of your staff who participated in the care of my patient."
"Every meal I have had is hot as it should be or cold as it should be. The food that I have eaten has been great. Thanks for doing a great job . You are needed and appreciated."
"I would like to say that Delores S., Juan, Sandy, Debbie, Lynn, Bronda, John and Ashley Hough have been so kind and compassionate to my dad and my family. We appreciate everything they have done for us very much! Words cannot say thanks enough."
"My husband spent three days in ICU (601). I can't express how kind, caring, and professional his nurses were to him. Dr. Steward Smith is his doctor and Oklahoma is blessed to have men with the knowledge and skills of Dr. Smith. His nurses were Emily V. and Natasha Anderson. We understand now why INTEGRIS Baptist is the best."
"Kim Franks please accept my heartfelt thank you for helping my pain management. You made my surgery, so much easier when you got my pain meds ordered. Thanks again."
"The care provided in 701 ICU and then on 7 East was great following an emergency surgery. Nurses, PALS, technicians and the respiratory therapist bedside manner was consistently first rate and helped me with my emotional recovery as well as my physical improvement. I truly believe my outcome would not be the same at any other metro facility."
"In the course of our lives, we experience very few events that bring us in contact with exceptional professionalism. INTEGRIS Baptist Medical Center exemplifies all that is exceptional in health care. My wife was admitted to 10 East (Renal Intermediate Care unit). After 7 days of great help, she is coming home. Every single health professional in this unit, day and night, gave every effort to minimize my wife's pain and discomfort. they treated us with respect, compassion and the same caring as though we were a member of their own family. Because the collective care was of such exceptional quality, it is hard to distinguish the efforts of individuals that stand out, but we wish to recognize nurses Joe Wemmer (6 East), Debbie Webb (10 East) and a special thanks to CP Stephanie Nguyen (10 East). It is through the efforts of these individuals, al the associate doctors, and ultimately the entire hospital that has enriched our lives. We are grateful."
"We have been hospitalized many times - this is the first time at IBMC. We were really impressed with the care & facilities & will choose IBMC over any other hospital in OKC in the future."
"I will never choose another hospital in the state of OK. Excellent care! Thank you!"
"This is a 'state of the art' facility and we feel so good about everything."
"Great hospital!! The know what they are doing"
"My nurse Mindy was very sweet and did her best to make my stay better."
"My family and I will always be grateful for my being admitted tho this hospital and the care I received. It was an unexpected admit, but never once did it seem to present a problem for you admissions desk."
"INTEGRIS is the best!"
"Everyone was really excellent and did everything possible to make me better."
"Excellent nurse who put my IV needle in, right on the first try, very quick and relatively pain free - an uncommon experience."
" I was treated very kindly. Everyone seemed to really care about me."
"Staff who served food were very nice. I accidentally spilled my meal tray and the staff made sure it was cleaned up promptly and offered me a new tray. Housekeeping staff were very nice."
" I'm a picky eater, so am not a good judge. The nutritionist heard I like raw veggies and made sure I had some at each meal."
"Best hospital food I have had. I have been in hospitals in three states."
"The nurses in the NICU are all outstanding. They answered all our questions and put any of our concerns or fears at ease."
" My nurses were exceptional. Leslie, Tara, Tanya and the nurse in the nursery (Linda) were very helpful and made my stay pleasurable."
"Nurses and nurse's aids were fantastic. Nurse's aids named Megan and Leslie were great. Showed my dad a lot of love. They need to be commended."
"All of my nurses were the best, it made my stay very comfortable, I will be coming back for my next delivery. Thank you lots."
" Baptist nurses ROCK!! Especially PEDS."
" I have never been treated more kindly - all my personal needs were taken care of. A nurse whose name is Norma Jean Wylie was extra nice. She was so kind to help with my needs."
"Jessica McCullough was a wonderful labor nurse. She calmed my fears and helped make child birth a pleasurable experience."
"9 West nurses the best ever."
"The nurse who started my IV was the best I have ever had."
"I have never been comfortable with needles, my nurse was so good and calming I didn't even know she put the IV in."
"I love Baptist Hospital and always recommend it to everyone. Thank you."
"The best I've had in a hospital since I've been. Keep up the good work."
"The valet service is so helpful! The men are excellent - it is such a help to me."
"The nurses asked every time, if my husband was comfortable and if he needed anything. They were as concerned for his comfort as for mine and that gave me peace while recovering."
"OR nurse called every 30-40 minutes to talk to my family during surgery - a great service."
"I really appreciate the time the doctors took to call me on the phone."
"Dr. Griffith is fantastic!! I love him. He is so nice and professional."
"Dr. Goff was the best, he knew what awaited and helped me have the experience that I wanted to have."
"Drs. Geister, Huff and McAin are honest, caring and very knowledgeable in their fields, I think I have the "best" to treat me."
"Dr. Harlon Wright is an excellent doctor. I would recommend him to anyone."
"The doctor came in several times a day and was very concerned. He was great."
"My son was so happy to see our pharmacist Leslie. He knew she would do whatever she could so he wouldn't be in pain."
"Everyone went above and beyond their duty to help us."
"First time here, great place, highly recommended above others in the area."
"I have been in a lot of hospitals, this is the best."
"Superior care and kindness - keep up the good work."
"Now this is a great hospital!"
"All services were excellent. Best hospital I've ever been in."
"The pediatric nurse, Monika, was very wonderful and very helpful. She made our stay great."
"We loved having our kids there. Great hospital."
"Very good job and I would recommend this hospital to others."
"For having to be in the hospital the best experience I could ask for."
"I have told many people how wonderful our care was at your hospital."
"I feel fortunate to have been in your hospital and have the excellent physicians and staff at that particular point in my life."
"If you have to be in the hospital this was overall a great one to be in!"
"This is the best unexpected experience I have ever had or seen at a hospital."
"I have spent much of my life in and out of hospitals. This was by far the best ever time I had to spend in one. You all did wonderful. Keep up the great work!"
"I was very pleased with the care I received. If I have another child, I would deliver at Baptist again!"
"Everyone in the hospital was so friendly, courteous and helpful. I was never treated so wonderful in a hospital as I was in this one. Thank every one for the good care and concern."
"NICU nurses were incredible! Very attentive to my infant; helpful to us as parents; professional and caring!!"
"The PICU nurses were so wonderful! They had many children more critical than my son, but they never made us feel that way. We were always a priority as much as the other patients. The nurses on 8W were exceptional to me. Unbelievably kind and skilled."
"It was my first time in intensive care and the nurses were wonderful, helped me not to be so worried and scared."
"The volunteers who brought my flowers made me smile - very kind and cheerful."
"Leslie, our pharmacist, is an amazing woman! I appreciate all of her hard work and most of all love she showed for him. You are very fortunate to have her at your hospital."
"Terrific volunteers auxiliary ...who helped ease my wife's worries while she was at the waiting room. Our special thanks to those wonderful people."
Outpatient
"Registration - very good treatment"
"Valet parking excellent. Appreciated coffee in the waiting area."
"R.N. David was particularly throught in explanations. Dr. Norred checked with us 10 minutes before appointed time."
" Excellent, caring treatment."
"Dr. Norred was quick to inform my husband of findings. Anesthesiologist very attentive. RN's excellent."
"Courteous staff - no waiting - excellent."
"Great experience - friendly people - no waiting."
"I came to the medical center very sick - a young Dr. Cook helped me and put together a staff of doctors to bring me back to life. I will never forget what your Dr's and staff did for me. God bless INTEGRIS Baptist and staff. Please take the time to look up the doctor's that help me and thank them from the bottom of my heart."
"They were very concerned - I was impressed by the attention I recieved."
"Every question of concern has always been answered or took care of."
"BMC has a great caring staff and yes I would recommend this hospital for anybody."
"I am very satisfied with my experience at BMC, your staff is courteous, helpful and knowledgeable about their jobs. I woud recommend BMC to family and friends."
"The entire staff at BMC have been very good to me and family from transplant and every visit before or after."
"The wait time is minimal and lab techs are always very friendly."
"The technician was very gentle and kind during the ultrasound. Very friendly and compassionate."
"Excellent! my concerns were met. I was kept comfortable after my procedure."
"Excellent! I would recommend your facility! I recieved superb care. The staff made me comfortable after my procedure. Everyone is very nice, caring and compassionate."
"Excellent! friendly, courteous staff. Knowledgeable."
"Excellent, very clean, comfortable staff. Courteous to everyone's needs."
"Good, everyone was very friendly and helpful."
"Good person performing test was very friendly. I was stressed and he made testing easier. Explained very well, and was very professional."
"Registration quick and easy."
"Got close parking and was shown exactly where to go."
"Had a few members of radiology staff check my ultrasound to check for accuracy."
"It is great to go to the clinic and have the people there be so friendly and helpful. I'm always in and out in a timely manner."
"They are always on time. They explain everything to me. I'm never rushed with my questions."
"They are so kind! I really look forward to my visit to the lab."
"I'm very pleased"
"I'm very pleased with Jason and the others that take care of me."
"Friendly and caring"
"Parking attendants were very helpful and friendly."
"We went in the wrong building, but Sharon Williams, RN went out of her way to help us."
"Sharon has really gone over and above to help us. I've had a lot of issues with my urostomy bag. She has been the most helpful person I've dealt with since my surgery in May 2007."
"Laurie was very nice about getting an appointment in a timely fashion."
"They were very considerate about what date and time I could get there."
"I couldn't ask for a more considerate and courteous staff."
"This was the most relaxed and caring facility I have ever been to more hospitals and care units should be like yours."
"Beautiful and comfortable."
"Theresa and Dr. Hamillton were very kind. I appreciated the time they took with me to explain my exam. I would recommend you facility to my friends and family."
"Great facility"
"Dr. Falk and the nurse Pamela were so good to me. Concerned, kind. They work very well together. I was very pleased."
"Ultrasound woman was more than excellent - good knowledge, intelligent expression, compassionate."
"The ladies in your office were great."
"Very easy, very fast, very comfortable."
"The young lady that performed the mammogram was excellent. She made a comment that let me know she remembered helping me last year. It made me feel important and that she cared."
"My doctor moved to a Mercy clinic, but I asked to continue coming to INTEGRIS for my mammograms. I have been very satisfied with the level of care I receive and the level of professionalism."
"Everything was great, so much better than where I used to go. Everyone was so nice."
"These ladies are great. They know their job and get you through the process with very little delay."
"Your group is awesome, caring people."
"These ladies are on their job and I have never been in the lab more than ten minutes."
"You have a very loving a caring staff and they are the best."
"It doesn't get any better! Too bad all medical facilities around the US are not like yours."
"You're staff made sure my family knew what was going on with me at all times."
"I would definitely recommend you're hospital to anyone."
"Everyone was very helpful in making sure I got were I needed to be and in explaining things."
"You have a good team of health care staff there. I commend them."
"Again, all great staff"
"Greetings, smiles, and caring made our time and concerns more comfortable and a lot less traumatizing. The whole family really appreciate the doctor and the whole staff."
" The therapist's made my visits (25 visits total) very comfortable and sometimes fun."
" I have enjoyed my experience with the entire INTEGRIS complex. The radiation clinic is a fine example of why I feel I am getting the best care possible."
"Reserved parking and valet service for radiation patients made access to this clinic exceptionally convenient."
"We have had only 100% excellent care. Dr. Craig and her staff are unbeatable."
"Radiation technologists (Koi, Lora, and all others) and front office worker (Kim) and nurses as well as Dr. Craig made this almost a most enjoyable experience. Certainly, I was treated with kindness and expertise and was always pleased with how happy and upbeat all the staff was. Keep up the good work!! Everyone was great."
" The staff is the best"
" Facility is wonderful."
"Good skill staff"
"Best staff I ever deal with"
" I was very pleased with everyone."
"When you find out you have cancer, your entire perspective changes. What is important becomes quite clear - family, friends, connections. The people I have come to know in the radiation department (Dr. Craig's office and staff) have become friends. They all understood how vulnerable I was and cared for me as if I were a friend , a sister (of for some) a mother. It's hard to express the connections you make at times like this, but these are incredible, loving people whom I owe a debt of gratitude and will keep in my heart forever."
"Having just completed two sessions of Dare to Care yoga this week and two sessions of Dare to Care Fitness this week I feel a need to express my appreciation for the opportunity to participate in these two beneficial programs. I have been a part of Pat Lynn Moses' yoga class for over a year and Andi Berry's fitness class since January. Both lead our classes with skill, kindness, and a genuine concern for our well being. I have found these sessions to be beneficial both physically and emotionally. As a cancer survivor and patient at the Troy and Dollie Smith Cancer Center for almost twelve years I have received excellent care from Dr. Brian Geister and Dr. Mary Ann Bauman, my primary care physician. Their care combined with the classes being offered have enhanced my life after cancer. Thank you for providing the teachers and facilities for the Dare to Care yoga and fitness sessions."
"Yesterday I had everything planned and ready for my left eye cataract surgery, but everything went wrong. We got to INTEGRIS late for the arrival preparation and late for my 9:00 scheduled surgery. Evidently, Dr. David Korber switched someone to my slot and all was not lost. In fact, a lovely nurse named Amie (a french word meaning gracious friend) jumped in the need and got me ready in record time, so I even had enough time to relax. I needed that kind care right then. Anyway, the surgery went beautifully and today I go to get my patch off. I'll never be able to thank Amie enough, please read this letter to your nurses who do such tremendous works in our society. How on Earth would we manage without them. God bless you all."
"Everyone was very nice from the cleaning ladies to the lady that did the test for me."
"Enjoyed both professional and personable assistance when filling out paperwork and the paging before testing."
"Staff was very kind, quick, pleasant and concerned for my welfare."
"Very good is an understatement. The care was excellent as was the staff & doctor. We could not have received better care."
"My visit was extremely easy. Your nursing staff and doctors were very caring, knowledgeable and put me at ease."
"The staff were excellent, pleasant and friendly. Their positive attitude made a painful procedure acceptable!"
"Our heart scans were at 3:00 and 3:30. We arrived early as instructed and were finished and on our way home before 3:30. Very pleasant experience. Our granddaughter was born in INTEGRIS. We were very impressed with that facility also."
"Very good - friendly and nice. The person in the registration office was especially nice. The valet parking guys were very nice."
"Heart scan tech. very nice and spent lots of time explaining the test. I never felt rushed."
"The people were very courteous and efficient. The whole procedure was very easy."
"I have always had exceptional care at Baptist. I would and do recommend anyone in a heartbeat!"
"Nice, updated reception area. Kind people working behind desk."
"Excellent facility. I have never had a complaint about Baptist."
"Good explanation of what was being done. Very good experience."
"Thank you so much for such good and kind service. I always look forward to my treatments. Terry Robinson is a very good nurse, courteous and competent."
"I would recommend your hospital to anyone. I have found no better in this area. All personnel were friendly and comforting while still maintaining a very professional attitude."
"Very fast, efficient, and friendly."
"I have found no better in OK. The comfort and atmosphere were wonderful."
"The technician was awesome and made my daughter so comfortable and at ease. The lady at the glass opening was especially friendly and helpful/courteous as well."
"The radiologist that was on duty took time and great care of our son. We will always remember his care and compassion. He saw John having trouble drinking the barium so he went to get juice to mix with it to help make his discomfort easier. What a blessing he was to us!"
"Exceptional care during my eight weeks of radiation therapy."
"The staff, Dr., etc. in radiation therapy were excellent. They are friendly, skilled and very professional."
"Margaret in lactation is wonderful!!! Her passion and concern for her profession and patients goes beyond expectations!!!"
"My gratitude to INTEGRIS is immeasurable! you gave me life - a liver transplant! Four and a half months I was a patient. My care was superb and we consider the staff in ICU, 7th floor, and the liver clinic as our family."
"A wonderfully skilled and compassionate staff - they could not be better!"
"Best hospital experience I have had."
"Great registration people!"
"Your staff was wonderful. The nurse was the best I have seen."
" Stacey, Loree (& Lori) and Diane were so wonderful to me and my family. We appreciated the wonderful care - I cannot say enough. Dr. Craig and Dr. Gagnon were incredible. I feel blessed to have them care for me. They saved my life."
"The parking spots for radiology are excellent. Coffee and tea assortment is amazing - thank you."
"The staff treated me as if I was their favorite patient. They are personable, loving and gentle people. I admire them for their expertise and dedication."
"Very well run facility, efficient staff, a great group of people."
"Kim was always very helpful and pleasant. Waiting time was usually less than five minutes- I was very impressed; I received the appointment time I asked for for the 34 daily visits."
"I love the jigsaw puzzles, exceptionally clean, appreciate greatly the radiation therapy parking."
"Each person on the staff was extremely compassionate, professional, knowledgeable; I never waited in the treatment area."
"Very knowledgeable and compassionate. Friendly and helpful."
"We have also felt very comfortable and in good hands at the facility. Past and present - staff and doctors are excellent in all areas of treatment. Thank you!"
"A caring staff alleviates anxiety all cancer patients feel."
"Drs. Craig and Gagnon and their staff, Stacy, Tracy, Patrick , and Kim are superb."
Emergency Department
"Very friendly, caring and informative."
"Very friendly and caring staff."
"Excellent!"
"Very good experience - I would highly recommend your facility to others."
"Excellent - friendly and happy. They seemed to enjoy their job."
"Excellent experience"
"The experience in the ER was very pleasant despite my injury - everyone seemed to truely care."
"Staff was very courteous and helpful."
"Nurses were caring and concerned."
"My experience was very good. With all the other patients the doctor had to attend to I felt like I was the only one he was caring for and I felt my injury was of great concern to the doctor."
"My daughter and husband were allowed to be with me and were treated with respect. They even brought in a new TV because the one in the room was broken."
"Nurses checked on me and informed me of information of my diagnosis and treatment in a timely manner."
" Very good. I would recommend your ER and staff to everyone."
"I thank the ER doctors, nurses, and staff for their dedication and for helping me and others with such good care no matter how big or small the injury or sickness may be."
"My wife has gone to ER 3 times in last few months. The service and care has always been excellent."
"The doctor was very nice and did a great job treating me."
"I really enjoyed my visit."
"A very comfortable experience."
"I found your hospital to be very nice, caring and clean. Thank you."
"Dr. and staff very professional and nice."
"Baptist Medical Center ER is the best facility I have ever been in. Great care."
"Everyone was very courteous and seemed very concerned with my needs."
"We moved to Oklahoma on monday 8/6 - 2 days prior - to look for jobs - no insurance - funds low - we were still treated with courtesy."
"I can say only good things about this ER and the people there. Thank you for your service to this community and what you did for me."
"All staff was kind, respectful and courteous."
"Dr. Wilson and nurse O'Dea are an asset to your staff."
"All nurses courteous and helpful. Especially nurse O'Dea. She was outstanding and you should be proud to have her working for Baptist."
"Dr. Brent Wilson and staff were impressive with their concern and professionalism. I feel like he did all he could to diagnose my problem. Even calling a specialist at home and waking him for his opinion."
"Amy McKracken was great! Very nice, quick and helpful."
"Amy and Miranda - very kid friendly."
"David was the nurse assigned to me. I thought he did an exemplary job. David is certainly an asset to your organization."
"Dr. White assured me I should call him the next day at the hospital if I wasn't better as he would be on duty."
"I thought Dr. Hall was excellent."
"Terrified of needles and when my daughter told nurse she treated like a newborn. She was great!"
"Was able to relax and feel human again in a very quick time. I am very appreciative for the care."
"This is a great hospital"
"Doctors and nurses were so caring and interested. I really appreciate the treatment I got in the ER."
"I was absolutely amazed how quickly I was seen! It was a blessing to me, because I really didn't want to go to emergency. It's been a bad experience in the past. Thank you!"
"Everyone that helped my mom was very caring and helpful. The facility was wonderful as INTEGRIS Baptist always is. Everything was perfect. Thank you!"
"Everything went very well and Baptist staff got my son treated fast and with care."
"The doctor in the ER made my son smile. He called him his special little patient."
"the experience was very good. Was expecting to be in ER quite a while, was in and out in three hours. Very impressive! Keep up the good work."
"Everybody was so friendly, made my visit more comfortable!"
"Everyone from beginning to end was wonderful. For an ER visit it was very good, both times. Excellent ER, will gladly recommend."
"Dr. Hall was very conscientious, personable, and caring. Best care and concern every in a long history of back problems!!"
"I was taken directly to treatment room, no waiting time. Treatment and concern by nurses and staff couldn't have been better. Dr. White treated me and was very nice and helpful, could not have been treated better."
"Walk in, nurse noticed that I was having trouble, put me in a wheel chair and to room. Dr. Jeff was in and out of my room, asking me if I was okay. "The best." The nurse noticed that I was having trouble with the needle and comforted me at the moment. I didn't know that i would receive a survey, I had already told all my friends about the service I received that evening. Thank you again."
"The doctor had my mom's best interest foremost in mind for her health care."
"I would recommend this ER over all other hospitals in the Oklahoma City area. Thanks for the help after coming from another hospital's ER 2 days before."
"The male triage nurse was very compassionate and informative. I appreciated him not treating me like an over concerned parent. Sarah was so pleasant and sweet. We appreciated her kindness and professionalism."
"The nurses and Dr. Billy Bryan were very friendly to me as a patient. I feel bad for the nurses when they had to draw blood because I have small veins, but they did a good job. Despite it being busy at the ER Dr. Billy Bryan is very nice. I was very thankful the hospital allowed me to have three visitors. I was very pleased with all of the staff, the doctor and the nurses that catered to me."
"The nurses were very nice and even helped me with my infant son, so I could concentrate on my daughter's injury. I was well informed of everything and saw great efforts to make sure my daughter was comfortable while scared and hurt! Thanks."
"My husband has been in several emergency rooms in several states due to his illness and we've never been in one that we received better and faster service than yours. Everyone was exceptionally nice, efficient and professional."
"I recently became a patient at INTEGRIS Baptist Medical Center. Truly heroic efforts were exerted on my behalf and my family, friends and I absolutely appreciate it. I cannot say enough for the way that Dr. Reames and the entire emergency department staff responded. The nurses were extraordinary in their bedside care and the way they assisted my family in this devastating time. Dr. Bell (surgeon) responded quickly and got me to surgery in a truly lifesaving time frame. The doctors were able to reassured me as they both explained what was going to take place next. Both doctors and surgical crew performed admirably. I truly believe my outcome would not be the same at any other metro facility."
"Not once have they ever in the slightest failed in the service to our family in both life & death, age or youth, family intimate or less so. Salute to the excellence of your ER staff."
"I was very impressed overall. Loving care, very pleasant and courteous staff."
"Everything was great. Everyone was friendly and knowledgeable. They put my daughter at ease. Thanks so much!"
"Dr. Bryan is a true professional, thank you!"
"Good, very good, I was impressed and would strongly recommend your facility."
" As above not only the doctor, but the nurse was above and beyond in all ways."
"Exceptional experience. Your organization is at the top of it's game!! A model of how it should be done."
"She was very sick and we were immediately taken care of and a room was found even though the department was full. There were all very concerned and we only had a few minute wait after our initial sign in."
"The nurses at INTEGRIS are exceptional! They did an amazing job taking her blood considering she had never had that done before."
"Dr. McLaughlin was very concerned and explained everything and the importance of the tests being run and his ability for any follow up."
"They allowed her to be accompanied by one of her parents to ease her fear."
"Baptist is our medical center even though we live in east Norman and have to drive about 40 minutes. It is worth the care and comfort. Thank you!"
"My experience should not be rated very good, but excellent! I was very impressed with the care I received."
"I was able to go directly back to the treatment room without having to wait at all! Very impressive. That's the quickest I've experienced in my entire life."
" I had a bad experience one year ago, but this time I was totally impressed/taken care of by the entire nursing staff. MDU nursing staff included."
"The doc (Richard Heigle) treated me great! He treated me like a family doctor and not like a "number" coming through the ER. He also provided me with his business card when I was discharged. His care was nothing less than outstanding!"
"My wife was treated great also. She and I were amazed with the quality of personal care/attention given to both of us."
"No problems at all. The process was quick and easy."
"Best ER experience/treatment my wife and I have ever been a part of. Thanks!"
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