YOUR HEALTH CARE TEAM
Your health care team consists of many health care professionals working together to make sure you receive very good care that is consistent with INTEGRIS Health’s high standards. You are the captain of your health care team, and we encourage you to be an active participant in your care by asking questions. Your team may include:
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Physician |
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Health Unit Coordinator |
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Physician assistant |
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Pharmacist |
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Psychiatrist |
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Social Worker |
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Registered nurses |
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Dietitian |
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Licensed practical nurses |
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Physical/Occupational therapist |
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Case manager |
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Respiratory therapist |
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Nurse assistants |
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Radiologic technologist |
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Chaplains |
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DURING YOUR STAY
YOUR ROOM
Room assignments are based upon admitting diagnosis and the bed availability at the time of your admission. Private and semi-private rooms are available. Medical insurance usually does not cover the full cost of a private room. If you are in a semi-private room and wish to be in a private, please tell your nurse. If there are problems with the other patient or family members in a semi-private room, please let your nursing staff know the details.
 YOUR BED
Hospital beds are electrically operated and your nurse will show you how to work the controls. Bedrails are for your protection. They may be raised during the night or during the day if you are resting, recovering from surgery or taking certain medications.
CALLING YOUR NURSE
A button to call your nurse or nursing assistant is located at your bedside. When you press the button, the nursing station is alerted that you need assistance and a light flashes above your door in the hallway. A staff member will respond to your signal as soon as possible.
ROOM TEMPERATURE
All hospital rooms are centrally heated and air-conditioned. If your room temperature is not comfortable, please notify your nursing staff.
TELEPHONES
Telephones are provided in each room, except in the intensive care units. Local calls may be made at any time from the room by dialing 8 and the number. Long distance and toll calls can be made at any time by dialing 8, 0 and the number. Long distance calls cannot be charged to your room. You can charge a long distance or credit card call to your home number. Your family and friends can call your room at the telephone number posted in your room. Press “0” to call the hospital operator at any time for assistance.
NOISE LEVEL
Excessive noise in the hospital is sometimes difficult to control. We appreciate your understanding and working with us to maintain a low noise level for everyone. If there is a problem with the noise level in your surrounding area, please notify your nursing staff. PATIENT SAFETY
When seeing a new physician at the hospital for a procedure or inpatient stay, you often have lots of questions and many things to think about. Keeping track of which medications you are taking is an important part of staying healthy. Please inform your healthcare provider and family members of the drug name, dosage, frequency and use of each medication you are taking.
 PATIENT SATISFACTION
(More Information)
Because we value your opinion, you will receive a confidential patient satisfaction survey in the mail about one week after your discharge from INTEGRIS Baptist. Please take time to complete the form and return it in the postage paid envelope provided. Your feedback will help us improve our services and reward our staff for their very good work. If you have any questions or concerns during your hospital stay, please call the VIP Hotline at 949-3000 or Patient Relations at 951-8065 for assistance. TOBACCO FREE POLICY
INTEGRIS Baptist Medical Center became a tobacco free environment, both inside and out in November 2004. This initiative included the elimination of designated areas outside our facilities where employees, patients and visitors previously smoked. Tobacco use (e.g., smoking, dipping, etc.) is not permitted any where on campus. We undertook this initiative, joining with other Greater Oklahoma City Hospital Council facilities, to serve our core mission: to improve the health of the people and communities we serve. We appreciate the support of the entire community, as we move toward a healthier environment for our patients, visitors and employees.
PATIENT AND GUEST SERVICES
PATIENT MEALS
Nourishing and well-balanced meals are an important part of your treatment and recovery at INTEGRIS Baptist Medical Center. We make every effort to provide nutritious meals prepared according to your physician’s orders under the supervision of our executive chef and registered dietitians. A copy of the weekly menu is in your room. Meals are served at the following times.
Breakfast – 7:15 to 8:15 a.m.
Lunch – 11:45 a.m. to 12:45 p.m.
Dinner – 4:45 to 5:45 p.m.
Menus are tailored to any dietary restrictions your doctor may have ordered. If you miss one or more meals because of tests or surgery, your meals will resume as soon as your physician allows. If you have any requests from the alternative menu, please call the Patient Menu Hotline at 949-6788. If you have any concerns or questions about your diet or nutritional needs, call the dietitian at 949-3080.
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Marcelo Miranda, Executive Chef at INTEGRIS Baptist Medical Center
Oklahoma ACF
Chef of the Year 2006
| GUEST FOOD SERVICES
Meals are served in the Cafeteria located on the Concourse Level between the guest elevators. For after hours, please use the Doctor’s Servery directly across from the Cafeteria dining room. Starbuck’s coffee and beverages are also proudly brewed at Perks, located on the Concourse Level of Building A.
CAFETERIA HOURS
6:30 a.m. to 7 p.m., Daily
AFTER HOURS SERVERY
7 p.m. to 3 a.m., Sunday through Thursday
1 a.m. to 3 a.m., Friday and Saturday
PERKS
7 a.m. to 4:30 p.m., Monday through Friday
(closed on holidays)
VENDING MACHINES
Vending machines for snacks and beverages are available 24 hours a day throughout the hospital.
GUEST MEAL TRAYS
Trays are available for patients’ guests by speaking to the nursing staff. Guests must pre-pay by cash or credit/debit card in the Cafeteria prior to mealtime and the meals will be delivered with the patient’s tray. Guest meals cannot be billed to patient accounts. Meal trays are available to one parent of a pediatric patient under the age of two at no charge. OVERNIGHT ACCOMMODATIONS
GUEST BEDS
Guest beds are available for family members to use, in private rooms only, at a cost of $6.50 per night. This price includes linens. Beds are available 24 hours a day, seven days a week.
The rental fee can be applied to the patient’s bill or paid during business hours by cash or check in the Volunteer Services department, located on the 1st Floor behind the Gift Gallery. Proceeds from the guest bed rental support Volunteer Services/Auxiliary programs and services. To obtain a bed, contact the nurses’ station on the floor, or Volunteer Services at 949-3183.
PLAZA HOTEL
The INTEGRIS Health Plaza Hotel at INTEGRIS Baptist was designed to keep you close to the ones you love when they need you most. Conveniently located in Physicians Building B, 3433 N.W. 56 Street, the 13-room hotel offers overnight accommodations for patients and their families. Hotel amenities include cable TV, refrigerator, central kitchen, microwave and washer and dryer access, complimentary coffee and free valet parking on weekdays. For more information, call 945-4460.
Click here for a list of other accommodations in the area.
COMPLIMENTARY SERVICES
ATM MACHINES
ATM machines are located in front of the Cafeteria on the Concourse Level and in the 1st Floor lobby of Building B.
GREETING CARDS (E-CARD)/REQUEST A PRAYER
Let your loved ones know you are thinking about them while they are visiting the hospital by sending a free electronic patient E-card greeting. Select from cards tailored for an adult, child, or someone having a baby. You may also request a prayer for a patient. Those prayers are handled daily by our chaplains. Click here for more information and to send an e-card or request a prayer.
HEARING IMPAIRED/INTERPRETER SERVICES
Hearing Impaired Telephone Services: TDD and volume-controlled telephones are available for hearing impaired patients. Please discuss telephone needs with your nurse. If you need an interpreter, please ask your nurse. We provide foreign language interpreters and sign language interpreters for the hearing impaired in person and by telephone through a language bank service.
INTERNET ACCESS
Consumer health information, Internet access and e-mail access is available from 8 a.m. to 5 p.m., Monday through Friday, in the INTEGRIS
Baptist Medical Center Medical Library, Concourse Level, Building D.
SHOWER FACILITIES
Shower facilities are available for patient family members at INTEGRIS PACER Fitness Center.
NEWSPAPERS
Newspapers are located between the elevators on the 1st Floor of the hospital, Concourse Level and on the 1st Floor lobby of Building B.
NOTARY
Services are available to notarize hospital documents. Notary must witness actual writing of signature. Please call 949-3166 Monday
through Friday or 951-8980 nights, weekends and holidays. RETAIL SERVICES
 GIFT GALLERY
The hospital Gift Gallery is located in the main lobby near the information desk. Hours are:
9 a.m. to 8 p.m., Monday through Friday
9 a.m. to 5 p.m., Saturday
1 to 4:30 p.m., Sunday
The Gift Gallery offers health and beauty aids, flowers, candy, magazines, postage stamps, baby gifts, balloons, greeting cards, toys and other gifts. MasterCard, Visa, American Express and Discover credit cards are accepted. The Gift Gallery is operated by the Volunteer Auxiliary, and all proceeds benefit projects at INTEGRIS Baptist Medical Center. To contact the Gift Gallery, call 949-3439.
PROHEALTH PLAZA PHARMACY (Web Site)
Have your new or refill prescriptions filled at the ProHealth Plaza Pharmacy located on the 1st Floor of Building B, 3433 N.W. 56 Street, Suite 140. The pharmacy is open from 8 a.m. to 6 p.m., Monday through Friday and takes most insurance plans. Services include patient counseling, over-the-counter medications, health and beauty aids and a variety of gift items. Senior citizen discounts are available on cash prescription purchases. For more information, please call 945-4400.
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